FAQ
Frequently Asked Questions
Helpful information about cake stands, dessert displays, trays, food covers, orders, shipping, returns, refunds, and customer support.
Who operates Nireqlo?
Nireqlo is operated by Shenzhen Yinge Electronic Technology Co., Ltd.
What does Nireqlo sell?
We offer cake stands, dessert displays, serving trays, party display structures, glass domes, and acrylic food covers.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about platform size before ordering?
Yes. Contact customer support with the exact product name and the cake or dessert dimensions you need to accommodate.
Can I ask about tier spacing or cover clearance?
Yes. Review the listed dimensions and contact us if you need clarification about usable space.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if a stand, glass dome, or acrylic cover arrives damaged?
Contact us promptly with your order number and clear photographs of the item and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.